FAQ's
Frequently Asked Questions
Find answers to common questions about our cleaning services
We offer flexible scheduling, but our time is reserved exclusively for you.
• Free changes when made more than 24 hours before your appointment.
• $80 fee for any changes made within 24 hours.
• Changes within 3 hours of the appointment will be charged a 3-hour minimum.
• Same-day cancellations are charged the full service amount.
• If the cleaner arrives and cannot access the home, the full charge applies.
• All cancellations and changes must be made through your customer dashboard.
• Notify us within 24 hours if anything was missed.
• Please provide photos of the areas for proper documentation.
• We will return to re-clean the specific missed areas at no extra cost.
• If we cannot enter after arriving, the full-service charge applies.
• Access instructions must be provided in advance.
• Pets must be secured for safety.
No. Many clients choose to step out and return to a freshly polished space.
• All payments are securely processed online.
• We accept major debit and credit cards.
• No cash payments are accepted.
Any questions you want to ask?
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Common Questions
Most Popular Questions
• We will contact you immediately for approval before adding time.
• Notify us within 24 hours.
• Provide a brief description and photos.
• We are fully insured and bonded.
• 15-minute grace period.
• After 15 minutes: wait-time fee may apply.
• After 30 minutes: full charge may apply.
Refunds are not provided for completed work, but re-cleans are available within 24 hours.
• Cleaners cannot move large or fragile items.
• No tall step ladders allowed.
• Hazardous conditions may result in service refusal.
• Pets must be secured.
• If a pet restricts access, we cannot re-clean those areas for free.
Yes, our team arrives fully equipped. If you prefer specific products, please leave them out.
The team may request extra time (with approval), reschedule, or decline the job for safety reasons.